Common purchase queries answered
Orders and Shipping
How do I create an account?
You can create an account when do purchase with us on checkout page.
When will I be charged? and how to send payment?
Payment is charged by send manually after your making a purchase at our website.
What payment method do you accept?
We have Credit/Debit Card, Bitcoin, Transfer Bank, and Western Union Online. We also have Zelle, Apple Pay, Cash App, Amazon Gift Card, Money Order and Check only USA Warehouse.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you, our customer help support will send you a confirmation email.
How do I track the status of my order?
We will send you an update for Airwaybill number with link instead for track your shipment automaticly to your registered email. Or you can track order in this link page.
Did you do test-lab to your kratom product?
Yes we do that, we have quantitative analysis of mitragynine from New Zealand Laboratory and our Kratom Product is certified clean from fungi, e-coli and salmonella by BARISTAND Research Center And Industrial Standardization, Acredited with ISO (International Organization for Standardization). Feel free for asking us about our latest Lab-Test Kratom update.
If you need to ask some refund or reship
Refund and Return Policy
Do you have refund policy?
We will only make a refund if the item is lost, wrong address, seized/stop by customs at the Indonesia border, and the type of thing do not match what was ordered. Unfortunately we have no refund if the customs in the country of destination have seized and stopped the delivery. So we only offer to reship your order with condition customers provide a new shipping address.
How do I receive customer support?
Directly via our Whatsapp or Contact us page
What do I do if I entered an incorrect shipping address?
You can submit to us before order status changed to shipped.
Can I change or cancel an order after I've submitted it?
Yes, you can cancel it before make any payment for the order and confirm to our customer help support email.
If you need info about our USA Warehouse
How long does it take for my package to arrive?
All orders ship within 24 hours, and use USPS priority mail 2-day shipping. If you need our latest Tracking History, feel free to ask.
Do you charge for shipping for USA Warehouse order??
No, we offer free shipping for all kratom orders from USA Warehouse.
Do you reship if my package is not received?
Yes, absolutely. If the tracking info shows that your package was not received to the address that you provided, we will reship your order free of charge.
Are products lab tested in USA Warehouse?
Yes. Before exporting, all batches and contamination, such as Heavy Metals, E-coli, Salmonella, and Fungi (mold), are tested for impurities through the testing laboratory for Industrial Research and Standardization of Pontianak, Indonesia.
Is shipping discrete?
Yes. All kratom packages are blank, and the label will show as shipped from ‘Green Harmony USA’. No identifying information is print on the box or label.