Common purchase queries answered
Orders and Shipping
You can create an account when do purchase with us on checkout page.
Payment is charged by send manually after your making a purchase at our website.
We have Credit/Debit Card, Bitcoin, Transfer Bank, and Western Union Online. We also have Zelle, Apple Pay, Cash App, Amazon Gift Card, Money Order and Check only USA Warehouse.
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you, our customer help support will send you a confirmation email.
We will send you an update for Airwaybill number with link instead for track your shipment automaticly to your registered email. Or you can track order in this link page.
Yes we do that, we have quantitative analysis of mitragynine from New Zealand Laboratory and our Kratom Product is certified clean from fungi, e-coli and salmonella by BARISTAND Research Center And Industrial Standardization, Acredited with ISO (International Organization for Standardization). Feel free for asking us about our latest Lab-Test Kratom update.
If you need to ask some refund or reship
Refund and Return Policy
We will only make a refund if the item is lost, wrong address, seized/stop by customs at the Indonesia border, and the type of thing do not match what was ordered. Unfortunately we have no refund if the customs in the country of destination have seized and stopped the delivery. So we only offer to reship your order with condition customers provide a new shipping address.
You can submit to us before order status changed to shipped.
Yes, you can cancel it before make any payment for the order and confirm to our customer help support email.
If you need info about our USA Warehouse
All orders ship within 24 hours, and use USPS priority mail 2-day shipping. If you need our latest Tracking History, feel free to ask.
No, we offer free shipping for all kratom orders from USA Warehouse.
Yes, absolutely. If the tracking info shows that your package was not received to the address that you provided, we will reship your order free of charge.
Yes. Before exporting, all batches and contamination, such as Heavy Metals, E-coli, Salmonella, and Fungi (mold), are tested for impurities through the testing laboratory for Industrial Research and Standardization of Pontianak, Indonesia.
Yes. All kratom packages are blank, and the label will show as shipped from ‘Green Harmony USA’. No identifying information is print on the box or label.